Administrative & Executive Support
Inbox & Calendar Management: Organizing schedules and prioritizing high-value correspondence.Travel & Itinerary Planning: Expert-level booking and reservation management based on my background as a Travel Consultant at American Express.SOPDevelopment: Creating Standard Operating Procedures to make your business run like a well-oiled machine.
CRM & Data Operations
Database Management: Proficiency in Salesforce to ensure lead and client records are always up-to-date.Accuracy Assurance: Maintaining 100% data accuracy for follow-ups and customer retention.Basic Bookkeeping: Managing financial records using QuickBooks Online.
Customer Experience & Growth
Multi-Channel Support: Professional handling of inquiries via phone, email, and chat.Retention Specialist: Focused on first-contact resolution (95% success rate) and high customer satisfaction scores.Social Media Support: Content creation and scheduling using Canva, Vimeo, and Meta Business Suite.
Social Media Management
Content Strategy & Creation: Proficiency in Salesforce to ensure lead and client records are always up-to-date.• Creating a month-long calendar that balances value, engagement, and promotional posts.• Using tools like Canva to maintain brand consistency.• Scripting and basic editing for Reels to drive organic reach.